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| Setbacks and Criticisms Shui: When I checked you, you know, studied your, all the reports, materials, biographies about you, it seems to me that not much is mentioned about, let’s say, frustrations that you came across. Audience from the web, they say, “Does Bill have any problem? I mean difficulty or frustration?” Since you are a perfect person. Gates: No, no, no. Not in any way. And, you know, I don’t, I think there’s been a lot of nice things written about me —some overly-nice — and there’s been a lot of negative things written — and some of them go too far. There’s often at the core of those, though, there’s a legitimate criticism. You know, “Has Microsoft made computers as easy to use as we should? Could we do better at that?” And, you know, that really... Shui: Cheaper, maybe, yeah? Gates: Well cheaper, yes. But the software is the small part. What we have to do is get the communications cost down, the hardware cost down, the training cost down, you know. And when it comes to very price-sensitive things, like where the government’s buying the computers, we actually make the software available for a tiny cost. We just announced a package for three dollars where the government’s giving the computer to students. So we try not to let that be a very, and we’re very, sort of, high-volume, low-price oriented in the things that we do. Shui: How about the, you know, overly-overly-critical comments about you? Gates: Some of those criticisms have at their core something that’s legitimate, that I should think about and try to do better on them. Some of them are just jealous and, I’ve been lucky enough that, you know, being jealous is a natural thing. It’s a responsibility for me to live up to, the position I find myself in, hopefully setting an example in business — in terms of how Microsoft gives back —and also myself through my Foundation —how I’m able to give back to the people who need it the most. Shui: I guess this is the reason why you once told, in an interview, said, “Being in the spotlight is a corrupting thing. Being successful is a corrupting thing. And having lots of money is a corrupting thing.” Gates: Well that’s right. All of those things can make you lazy. The can make you think you know the answers. They can make you think you’re smarter than other people. And that often leads to some huge mistakes. In our business, you know, the great companies in our industry when I grew up were Wang and Digital Equipment, and both of them essentially went out of business because they missed a turn in the industry. And they were great companies, but somehow their success, as they got larger, they missed the changes they would have to make. Even IBM, that’s the largest, has missed, you know, many key things. You realize this is an industry that’s going to be fun, because those changes come, but it’s not, nobody has a guaranteed position. You always have to be learning new things, bringing in new skills, you know. The internet is bringing things to a whole new level right now, and we’re loving the fact that we get to lead the way on a lot of those things. |
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