职场英语每天十句 47

    1，To be successful at customer care requires an understanding of customer expectations and the skills to exceed that expectation.

    2，The practical and interactive course provides the personal and professional skills for staff that are often the first point of contact for customers .

    3，Word of mouth is the cheapest and most effective way of marketing your business and extending your customer base.

    4，This course is designed for anyone who wants to know how to make a positive impression to retain customers， eliminate customers dissatisfaction and learn how to handle awkward customers appropriately.

    5，To address your customers‘ needs ，you must be able to think like them ，respond to whatever they throw at you and still show you are pleased to be able to help them.

    6，More and more companies are setting up customer helplines .

    7，customer helplines are the quickest and most comvenient way of establishing customer contacts.

    8，It is essential that all employees represent their organization in a professional and friendly way.

    9，Clear and effective communication is essential to ensure that the business is not lost.

    10，If your staff are not trained properly on the telephone skills ，how much business are they losing your company？

    翻译：1，成功的客户服务需要了解客户的需求并且有能力做到超过客户的预期。

    2，实际操练和互动练习给员工提供了个人和职业技能训练的机会，这些技能是直接和客户接触中最重要的方面。

    3，说话是最便宜但是最有效的市场营销和招揽客户的方式。

    4，这个课程是给所有希望知道怎么给客户留下好印象，留住客户，消除客户不满，适当地解决棘手客户问题的员工量身定做的。

    5，要对应客户的需求，你必须学会换位思考，回答他们的任何问题，而且必须让他们知道你很高兴能够帮助他们。

    6，越来越多的公司设立了客户服务热线。

    7，客户服务热线是最快和最有效的建立客户联系的方法。

    8，所有的员工都用一种职业化的和友好的方式（对应客户），他们都代表着公司的形象，这是很重要的。

    9，清楚和有效的沟通对保障公司不流失客户很关键。

    10，如果你的员工没有接受合适的电话技巧培训，你的公司将会损失多少业务？