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1,For me, price is not so important as quality. 2,It‘s important to ask ourselves just what out definition of customer loyalty is. 3,Based on our research, we have found that it is when your customers have a strong bond to you and come back to you time and time again. 4,They are not just looking for the lowest-cost vendor. 5,They view you as the provider of choice. 6,They are going to come back to your company and not only use your current products and services ,but maybe start using some new ones and recommending them to others. 7,He identified two factors that decide whether satisfied customers will become loyal ones. 8,In this case, the process was negative. 9,Peoople, in the form of employees, are part of the process. 10,People are your key competitive advantage. 翻译:1,对我来说,价格没有质量重要。 2,重要的是我们要问自己客户忠诚的定义是什么。 3,根据我们的调查,我们发现(定义是)当你的客户和你有紧密的关联,时不时地再次光顾你企业。 4,他们不是仅仅在寻找价钱便宜的商贩。 5,他们把你看做可以提供很多选择的商家。 6,他们会再次惠顾你的公司,而且不仅仅是使用你现在的商品或者服务,而可能会尝试新产品以及把它们推荐给其他人。 7,他指出满意的客户转变为忠诚客户的两个要素。 8,在这种情况下,这个过程就是不令人满意的。 9,人,也就是员工,他们是这个过程的一部分。 10,人是核心竞争优势。 |
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