职场英语每天十句 40

    1，Which of the above ways do you think would be the most useful or effective means of communication with customers？

    2，Why is it important to get customers‘ views on your products or services？

    3，How should businesses deal with complaints from customers？

    4，What procedures do companies have for dealing with complaints？

    5，What are the most common complaints which customers make？

    6，whenever a customer hands you a complaint ，he ‘s also offering you an opportunity to create a stronger and more profitable relationship with him.

    7，That‘s because complaints that are handled properly can be converted into increased loyalty.

    8，Listening to customers has helped me to shape our services.

    9，The golden rule it is this ：when customers give you valuable feedback ，make sure they ‘re rewarded in some special ways.

    10，You should send them a handwritten thank-you note， a free gift or a unique discount.翻译：1，以上的哪种方法你觉得是和客户沟通最有效的？

    2，为什么获取客户对你的产品或者服务的意见很重要？

    3，公司应该如何对应客户的投诉？

    4，公司处理客户投诉时应该采取什么步骤？

    5，客户最常见的投诉是什么？

    6，客户任何时候投诉，都是给你一个和他建立更强更好关系的机会。

    7，这是因为投诉如果处理的好，会增强客户对公司的忠诚度。

    8，倾听客户的意见帮助我们完善服务。

    9，黄金法则为：当你的客户给了你有价值的反馈，你必须用些特别的方式回馈他们。

    10，你可以寄给他们一张你手写的卡片，赠送给他们免费的礼物和特殊的折扣。