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1, If I like the people in a business,。I‘m willing to pay more for their products. 2, If I have had a good experience as a customer, I ‘ll recommend the company to my friends. 3, I like the companies where I‘m a customer to keep in touch with me and tell me about the new products. 4, If I don‘t like the people in a company, I won’t buy their products or services ,however good they are. 5, I hate it when a salesperson can‘t take a decision and has to ask a superior. 6, Hay Group is a global organisational and human resources consulting firm operating in 43 countries. 7, Taking into account what you said in the initial discussion. 8, Work in small groups and make a list of the factors which manke customers loyal to a company. 9, How do you take your customers from satisfaction to loyalty? 10,They talked about the link they have found between business culture,employee loyalty ,customer loyalty and revenue growth.翻译:1,如果我喜欢这个企业的人,我会出更高的价格买他们的产品。 2,如果我作为顾客的体验很好,我会把这家公司推荐给朋友们。 3,作为顾客,我喜欢公司和我一直保持联系并且告知我新产品的信息。 4,如果我不喜欢这个公司的人,我不会买他们的产品和服务,即使它们很棒。 5,我讨厌销售人员不能自己做决定而要去询问他的上级。 6,HAY 集团是全球管理和人力资源咨询公司,它再世界43个国家有机构。 7,想想你在第一次讨论时说的话。 8,分小组讨论,列出培养顾客对企业忠诚度的要素。 9,怎么样你才可以让满意的客户变成忠诚的客户。 10,他们在谈论他们发现的企业文化,员工忠诚度,客户忠诚度和收入增长之间的关系。 |
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