职场英语每天十句 43

    1， Are you easy to do business with ，or are you problematic ？

    2， Your people are very important， in terms of whether they show responsiveness ，integrity， trust and professionalism.

    3， It‘s hard to be different from your rivals because best practices spread across an industry very rapidly.

    4， In today‘s marketplace，where most orgaisations are facing global competitors and a rapid flow of information，

    5， It‘s much harder for your competitor to duplicate a successful organisation that consists of a lot of highly motivated ，highly engaged people who are focused on the customer.

    6， This provides real opportunities for competitive advantage.

    7， For employees to deliver excellent customer services， there are three key ingredients.

    8， There needs to be a strong focus on teamwork.

    9， We find that in organisations where employees perceive strong levels of team work ，there tend to be a much higher level of customer satisfaction.

    10，If we want people to drive high levels of customers satisfaction， we have to make sure they have the skills to deliver them.

    翻译：1， 你是否很容易打交道，或者你容易制造麻烦？

    2， 你的员工非常重要，体现在他们的反应，诚实，可靠和职业性中。

    3， 要区别于你的竞争对手很难，因为最好的运作模式很快就会在一个行业里普及。

    4， 在今天的市场上，大多数的公司都面临全球化的竞争以及信息的快速传递。

    5， 你的竞争对手很难复制一个拥有一批动力十足，能力很强，专注于客户的员工的成功企业模式。

    6，这个提供了真正竞争优势的机会。

    7，在员工提供优质客户服务方面，有三个关键点。

    8， 需要很重视团队合作。

    9， 我们发现当员工们注意到团队合作的重要性时，公司更容易获取一个比较高的客户满意度。

    10，如果我们希望员工能获得比较高的客户满意度，我们必须让员工拥有相应的能力。