职场英语每天十句 97

    1，20% of your customers will account for 80% of your sales.

    2，One study indicates that it is five to ten times more expensive to gain a new customer than it is to retain an existing one .

    3，Other studies show that increasing customer retention by just 1% can produce an 8% increase in profitability.

    4，When do you think computer databases are better at predicting customers‘comments and needs ？

    5，What information do you think it is acceptable for companies to keep on their databases and what information is not acceptable？

    6，Customer relationship management is a business strategy that helps a company integrate itself and forge a tight connection with the customer.

    7，The goal goes beyond simply satisfying customers.

    8，While providing customer service ，clever companies are also gathering data on their customers‘ buying habits and needs.

    9，This is not an easy understaking.

    10，To be customer-oriented ，organisations must excel at understanding their customers and providing them with improved goods and services.

    翻译：1，20%的客户占有公司80%的销售额2，一个研究显示开发一个新客户比维护一个老客户贵5-10倍。

    3，其他的研究显示：客户保持率提高1%，利润率将会提高8% 4，你觉得什么时候计算机数据库能更好的预测客户的意见和需要？

    5，你觉得公司应该把什么样的信息存入数据库，而哪些不能？

    6，客户关系管理是一个企业完善自我和缔造和客户紧密关系的方法。

    7，目标远远不不止仅仅让客户满意。

    8，当提供客户服务时，聪明的公司常常收集客户购买习惯和需要的数据。

    9， 这不是一个简单的任务。

    10，为了做到以人为本，公司需要能很好的理解他们的客户并提供给他们完善的服务和商品。