1.投诉信(Letter of Complaints)
投诉信是针对某件不快乐的事情向责任人提出的投诉、抱怨等的信件，其写作要点如下：
(1) 首段开门见山指明所投诉的具体事件。
(2) 接着将问题清晰、简洁、公正地描述出来，指出事件给你带来的不便。
(3) 感谢对方关注你的投诉，清楚地表明你想如何得到解决，并期待对方尽早解决问题。
【例文1】
Directions:
Suppose you have been cheated by an advertisement in a magazine; write a letter of about 100 words to the government officer complaining about the bad effort the ad brought to you.
Dear Gentlemen,
Enclosed is an ad which appeared in a magazine for a device which support to cure back problems.
Four months ago I mailed the money that ordered and soon received the device and instruction for its use. My mother followed these instructions to the letter. Not only did her back pain persist, but in soon began to worsen. After a month she stopped using the device and made an appointment with her doctor. “These devices are worthless,” he said, told the conpany of my experience, and asked for a refund. They didnt even respond.
I wrote to the company, and told them of my mothers great pain to learn my lesson. I would hope that you could do something to put a stop to these deceptive ads and the continuing exploitation of other backache sufferers.
Sincerely yours,
Frank Smith
【例文2】
Directions:
Suppose you met a rude salesperson in a supermarket. Write to the sales manager of the supermarket to show your complaints.
Dear Sales Manager,
This letter is a complaint concerning the actions of your salespersons. On Thursday, May 2, 2004, around 3 p.m., I went to your store to look for an outfit. When I asked an available salesperson, Ms. Maria Johnson, for help in finding my size, she informed me that she was busy and that I would have to find it myself. I explained that the reason I came to her was because I couldnt find it. She then said in a rude tone that if I couldnt find it, it means that the store did not have it, and that I needed to look somewhere else.
I felt that Ms. Johnson was rude and unnecessarily curt with me. If she could have simply and politely told me that she would be able to help me in moment. I hope that you will confront Ms. Johnson about her behavior. I shop frequently at your store and I look forward to a more pleasurable shopping experience next time.
Sincerely Yours,
Julia Taylor
Im writing to you because I need to complain to you about...
写这封信是想向你投诉……
Im sorry to point out the defect in the...
对不起我得指出……的毛病。
We wish to make the following complaint to you and hope you can do something about it.
我们想向你们投诉以下问题，希望你们能予以解决。
I was shocked to find...purchased on...at...by us didnt function well.
我惊讶地发现，我们……日在……地购买的……不好用。
I would appreciate it very much if you could give me the refund.
如能退款，不胜感激。
I strongly insist that you change...as soon as possible.
我强烈要求尽快换……
I am most reluctant to complain, but...
我非常不愿意投诉，但……
One annoying aspect of your service is...
你们的服务项目中一个令人不满的地方是……
I have been pleased with your services for years, but now I feel very disappointed.
多年来我一直很满意你们的服务，但现在我非常失望。
I would like to draw your attention to the problem/fault...
我想让您知道这个问题/错误……
I am writing to inform you that I find... unsatisfactory.
我写信是为了告诉你我发现……令人非常不满意。
I wish to express my dissatisfaction/disappointment about...
我想表达我对……的不满/失望。
It would be highly appreciated if you could...
如果你能……我将万分感谢。
I trust you will take my complaints seriously and...
我相信你会认真对待我的投诉，并且……
I hope you will give due attention to this matter.
希望对此事你能给予足够的重视。
I would like to get this matter settled by the end of this month.
我希望能在月底解决这事。
I could not be more satisfied if you can kindly...
如果你能……我将会非常满意。
I would appreciate it very much if you could...
如果你能……我将非常感谢。
2.咨询信(Letter of Inquiry)
咨询信的主要目的是寻求所需的信息或帮助，其写作要点如下：
(1) 首先要表明写作意图，说明写这封信是为了寻求什么样的信息或帮助。
(2) 接着提出所咨询的具体问题，强调获得这个信息对自己的重要性。
(3) 向对方表示真诚的感激，表达获取信息的强烈愿望，提供联系方式。
【例文1】
Directions:
Suppose you are a store holder and want to purchase goods for Christmas sales. Write to a wholesaler to ask the detailed information of the available goods.
You should write about 100 words. Do not sign your own name at the end of the letter. Use “George O. Justin” instead.
Dear sir/Madam,
Your advertisement in the latest edition of Buy Now caught my attention. I am particularly interested in your new line of gift merchandise. Since the Christmas season is near, we need to stock our inventory with items that will make appropriate gifts.
Please send me your current holiday catalog of gift ideas, we are usually asked to stock items that worth $ 50 and under.
We will also need to know your terms of payment, quantity prices, discount options and any special offers. We are also interested in how items will be shipped and the speed with which they can be delivered.
Thank you for your assistance.
Sincerely yours,
George O.Justin
Im writing to you because I need to inquire you about...
写这封信是想向你咨询……
Im sorry to bother you to inquire about...
对不起打扰你向你询问……
Your advertisement in...caught my attention.
贵方刊登在……上的广告吸引了我的注意。
I am particularly interested in...
我对……十分感兴趣。
It would be highly appreciated if you could...
如果你能……我将万分感谢。
I hope you will give due attention to this matter.
希望对此事你能给予足够的重视。
3.道歉信(Letter of Apology)
道歉信是因某事向某人致歉的信件。其写作要点如下：
(1) 首先点明对因何事向收信人致歉。
(2) 说明道歉的具体原因，表明自己对待该事的态度，及深刻的歉意。
(3) 比较后再次请求收信人的原谅。
【例文1】
Directions:
Suppose that a friend of yours, Wei Fang, came to visit you from Shanghai business yesterday when you were out. Now you are required to write a letter:
1) give your apology to her;
2) indicate the reason why you broke the appointment;
3) make another appointment with her.
You should write about 100 words. Do not sign your own name at the end of the letter. Use “Zhang Hong” instead.
Dear Wei Fang,
I am very sorry that I was out when you came to see me yesterday afternoon. The fact is that I had an engagement with some friends and, ignorant of your visit, accompanied them to the cinema. Since those friends and I havent met each other for quite a long time, we went to a friends home after the film was over and talked a lot. Therefore I didnt come back until nine oclock in the evening. You must have been disappointed by my absence.
I hope you will not leave the city this week. I will call on you on Friday afternoon at four oclock. As this is the first time you come to Beijing, I will take you to some places of interest that may interest you if possible. Please wait for me in your hotel at the appointed time.
Truly yours,
Zhang Hong
I would like to give you my apology for...
对于……我向你道歉。
Please accept my sincere apology for...
请接受我关于……的真诚道歉。
I am indeed very sorry for what I said/did, but believe I had no intention to hurt you.
对于我说过的话、做过的事，我确实感到很抱歉。但请相信，我并非要故意伤害你。
Letis not put a little misunderstanding between us.
可别让我们之间存在哪怕一点点的误解。
Please forgive me for a stupid choice of words. 请原谅我的用词不当。
I feel badly sorry about it and want you to know what happened.
我为此感到非常内疚，所以想让你知道实情。
Please allow me to say sorry again.
请允许我再次表示歉意。
Please accept my apologies for my oversight.
请原谅我的疏忽。
I sincerely hope you can accept my apologies and understand my situation.
我真心希望你能理解我的处境，并接受我的道歉。
Once again, Im sorry for any inconvenience caused.
再一次，我为所有的不便表示歉意。
4.感谢信(Letter of Thanks)
感谢信的主要目的是向收信人表明感激之情，其写作要点如下：
(1) 首先要表明写作意图，向对方表示诚挚的谢意;
(2) 简要说明感谢的原因，语言要诚挚;
(3) 官方感谢信须行文得体，非官方感谢信较随意;
(4) 结尾再次表明感激之情。
【例文1】
Directions:
Suppose youre a customer. After your shopping, you found yourself in trouble. The salesperson came and helped you. Write a letter to the manager to express your gratitude in about 100 words.
Dear Mr.Wells,
Our family has shopped at your supermarket for several years. The quality of the food has been consistently good, the prices reasonable, and the staff friendly and helpful.
One of your employees is particularly outstanding, and I thought Id drop you a line and say a word on his behalf.
Freddy, who bags groceries and brings them out to the car, frequently goes out of his way to help. Yesterday he had finished loading my car and was heading back to the store. I tried to pull out but found myself stuck in the snow. When he heard my wheels spinning, Freddy came back and gave me a push. That certainly beat calling a tow truck!
Its nice to find someone these days whos willing to go that extra mile to please a customer. That young man will go far in life.
Truly yours,
Frank Smith
I am writing to express my thanks for...
我写这封信是为了表达我对……的谢意。
Many thanks for your kind invitation.
感谢你的邀请。
Thanks a lot for your nice present.
非常感谢你精美的礼物。
Thank you ever so much for your warm wishes/greetings/compliments.
非常感谢你温馨的祝福/问候/祝贺。
It's very kind of you to have us over.
谢谢你邀请我们过去。
We are indebted to you for your help.
对于你们的帮助，我们表示深深的谢意。
Thank you so much for the gift you sent me. Its one of the most wonderful gifts I have ever got.
非常感谢你给我寄来的礼物，这是我收到的比较好的礼物之一。
I would like to take this opportunity to express my great appreciation for your timely help and assistance.
我谨借此机会感谢您给予我们的及时帮助和支持。
On behalf of my whole family, I would like to extend my sincere gratitude for...
我谨代表我全家对……表示真诚的感激之情。
Thanks again for your kind help.
对你的帮助再次表示感谢。
Nothing will be able to erase our wonderful memories, we will remember them forever.
没什么能抹掉我们美好的记忆，我们会永远铭记在心。
Please accept my thanks, now and always.
请永远记住我的谢意。
Your help is very much appreciated by each of us.
我们每一个人都非常感谢你。
My true gratitude is beyond any words description.
任何语言都不能表达我的真挚谢意。
Thank you again from the bottom of my heart.
再次由衷地表示感谢。
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